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Shipping Policy

ANDRE KORIAL processes and ships all orders within 3–7 business days from the date of purchase. Processing times do not include weekends or holidays.

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All orders are shipped via USPS. Once your package has been handed over to the carrier, ANDRE KORIAL is no longer responsible for delays caused by shipping carriers, weather conditions, or other circumstances beyond our control.

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Packages are covered under USPS claims in the event of loss or damage due to shipping or handling. If your order arrives damaged or is lost in transit, please contact USPS directly to file a claim using your tracking information.

Customers are responsible for providing accurate shipping information at checkout. ANDRE KORIAL is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

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By placing an order, you acknowledge and accept this shipping policy.

Return & Exchange Policy

ANDRE KORIAL Return Policy

 

 

At ANDRE KORIAL, we take pride in the quality, craftsmanship, and care put into every piece. If your purchase does not meet your expectations, we’re here to help.

 

 

Eligibility for Returns

 

 

  • Returns are accepted within 14 days of the delivery date.

  • Items must be unworn, unwashed, undamaged, and in their original packaging with all tags attached.

  • Items with signs of wear, stains, odors, or damage will not be accepted.

 

 

 

Non-Returnable Items

 

 

For hygiene and safety reasons, the following items are final sale:

 

  • Underwear

  • Socks

  • Sale or discounted items

  • Custom or limited-edition pieces

 

 

 

Exchanges

 

 

We currently offer exchanges for:

 

  • Size adjustments

  • Color changes (if available)

 

 

All exchange requests must follow the same condition requirements listed above.

 

 

Defective or Damaged Items

 

 

If you receive a defective or incorrect item, contact us within 3 days of delivery with photos, and we will replace it at no extra cost.

 

 

Return Shipping

 

 

  • Customers are responsible for return shipping fees unless the item arrived damaged or incorrect.

  • We recommend using a trackable shipping service.

 

 

 

Refunds

 

 

  • Once your return is received and inspected, you will be notified by email.

  • Approved refunds will be issued to the original payment method within 5–7 business days.

  • Shipping fees are non-refundable.

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