Customer Care
At ANDRE KORIAL, customer care is an extension of our brand values—intentional, respectful, and attentive. We are committed to providing a thoughtful and reliable experience from the moment you place your order to the moment it arrives. Our goal is to ensure every customer feels confident, informed, and supported when shopping with us.
If you have questions about our products, sizing, orders, shipping, or general inquiries, we encourage you to reach out. The only way to contact us is through the contact form on our website. Please include your order number and relevant details so we can assist you as efficiently as possible. We aim to respond to all inquiries within 24–48 business hours, excluding weekends and holidays.
We value transparency and clear communication. While we are a growing luxury brand, we take every inquiry seriously and strive to resolve concerns promptly and fairly. Your trust matters to us, and we appreciate your patience and understanding as we deliver carefully crafted pieces and personalized service.
Privacy & Safety
At ANDRE KORIAL, your privacy and security are extremely important to us. This policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase.
When you place an order, we collect only the information necessary to complete your transaction, such as your name, shipping address, billing address, email address, and payment details. Payment information is processed securely through trusted third-party payment providers. ANDRE KORIAL does not store or have direct access to your full payment or banking information.
We use your information solely for order processing, payment verification, shipping, customer support, and to communicate important updates related to your purchase. You may be contacted after your order has been successfully completed for confirmation, shipping notifications, or to address any issues related to your order.
Your personal data is stored securely and is never sold, rented, or shared with third parties for marketing purposes. We only share information with service providers when necessary to operate our business, such as payment processors and shipping carriers, and only to the extent required to fulfill your order.
We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, unauthorized access, disclosure, or alteration.
By using our website and completing a purchase, you consent to the collection and use of your information as outlined in this policy.
If you have questions regarding this Privacy & Safety Policy, please contact us using the contact form on our website.